Bono Coffee Roasters
Refund Policy
Returns and order support at Bono Coffee Roasters.
Last updated:
1. Coffee and perishables
Coffee and other perishables are generally non-returnable and non-refundable. Unhappy with your coffee? Email [email protected] for help. Gift cards are non-refundable; sale purchases qualify only for defects, damage or incorrect fulfilment.
2. Merchandise and brewing gear
Request return approval within 30 days of delivery. Goods must be unused, originally packaged, with purchase evidence. Contact Bono first for return instructions; unauthorized returns are refused. You pay change-of-mind postage; Bono supplies prepaid labels for faulty, damaged or incorrect goods.
3. Problems with your order
Report damage, defects, stale coffee or incorrect items immediately. We assess each concern, usually replacing affected goods, or refunding when replacement is unsuitable.
4. Subscriptions
Processed, paid coffee renewals generally cannot be refunded and ship despite cancellation. Discretionary credit or refunds may apply; related cashback is reversed. Prepaid gift subscriptions are non-refundable unless legally required.
5. Exchanges and refunds
For exchanges, return eligible goods with approval, then reorder. After inspection, we confirm refund eligibility. Approved refunds reach the original payment method within 10 business days, plus bank processing. Contact Bono after 15 business days.
6. Consumer rights
Mandatory consumer protections remain unaffected.
Let’s talk
Questions about these policies or your order? Contact Bono Coffee Roasters in Calgary, Alberta, Canada.
[email protected]